FAQs

FAQ’s

1.Is your website legit and safe to order?

Yes. Our website is legit and have already received many compliments from our lovely customers. You can feel our sincerity from our website as well. Hope you can give us a chance to prove ourselves! As all the business has good and bad reputations, we're not perfect but will do our best to solve the problems and keep going.

2.Your size runs small or big?

Our products are true to size(May run small due to our factory is located in China make the size close to Asian size). You can check the measurements of the bust, waist, hip and length in the size chart before your purchase. Or you can check our size guide here:

https://www.queenfy.com/pages/woman-size-guide

If you still don't know how to choose size, please contact us via help@queenfy.com

If you have suggestions on our size, we're happy to hear your voice and make improvements

3.When will my order be shipped?

Normally the process time is 1~4 business days.(1-3 business day delay happend in peak season)

4.When I can expect to receive my items?

Normally it will reach you in 7~15 business days including process time.

5.Do you have Wholesale & Drop Shipping?

Yes, for more details, Please contact us via VIP@queenfy.com or visit our related page.

6.Can I make an exchange?

Yes. Please contact us via help@queenfy.com

Our customer service team will instruct you the process of exchange.

7. Where are the clothing manufactured?

Most of them are made in China/ East Asia.